FAQ - LB Beattie Autobody

GOT QUESTIONS?

WE HAVE ANSWERS.

FREQUENTELY ASKED QUESTIONS

WHAT DO I DO IF MY VEHICLE HAS HAIL DAMAGE?

If your vehicle was damaged from a hail storm, you are required to contact SGI first if you want to make an insurance claim. Once you have received your claim number then contact us so we can schedule you in!

What do I do if I’ve been in an accident? How do I navigate insurance?

You need to make an insurance claim through SGI.

A few options/circumstances can arise here:

If your vehicle is unsafe or unable to be driven, it will be towed through the insurance claims department and then brought to your shop of choice. Please phone us and let us know your vehicle is coming here so we can get a file started for you and book you in.
Has SGI sent an assignment to us yet? Did you tell them you’d like LB Beattie Autobody to write your estimate?
If your claim is not eligible for dispatch to a shop, SGI may need to write your estimate.
If you have your estimate already, we can download it from the SGI website and start the repair process

This might seem a bit complicated, but we do it every day and are happy to help you through the process!

What is betterment and/or depreciation?

Betterment, also known as depreciation, is a charge some insurance companies pass onto their customers for wearable parts. For example, if your tire is damaged in a collision, you are entitled to a new tire to replace the damaged one but if your tire is partially worn out, the insurance company will only pay for the “new” portion of the tire and expect the owner to pay the difference. Betterment can be charged on tires, suspension, wearable parts, even previously damaged body panels that require fixing under the insurance claim.

WHAT IS PDR?

PDR or Paintless Dent Repair is a unique way of repairing some hail damage or minor “soft” dents that have not cracked the paint.

WHEN WILL MY VEHICLE BE READY?

All jobs are different and there are multiple factors that will determine the length of time in our shop. We will do our absolute best to give you an approximate timeline for your vehicle repairs. Contact us today for a rough timeline over the phone!

WHY DO YOU WANT A COPY OF MY PACKAGE POLICY?

If we have a copy of your package policy, we can correctly determine your deductible, whether you have LOU (loss of use), and if you have replacement cost insurance.

WHEN CAN I DROP MY CAR OFF?

We like to see our incoming vehicles earlier in the day, however, we are incredibly flexible to the needs of our customers!

What if I can’t pick up or drop off my vehicle during regular business hours?

We will do our best to be flexible and accommodate an after hours pick up or drop off. Let us know and we’d be pleased to help you!

HAD AN ACCIDENT?

CONTACT

MON – FRI : 8AM-5PM

DURING BUSINESS HOURS

AFTER HOURS

SEND US A FAX

office@lbautobody.ca